AI support that actually knows your product
Drop in the SaaSToolkit chat widget and give every visitor instant answers powered by your own product knowledge, documentation and past support conversations. The AI escalates cleanly to human agents via Slack or the unified support queue, tracks resolution rates and customer satisfaction, and ties every conversation back to the visitor's full product timeline so agents have complete context before they reply.
Trained on your product
Upload docs, past support conversations and product training content. The AI knowledge base digest system merges and normalizes content to keep token counts low while preserving accuracy. Answers cite sources so agents can verify what the AI told a customer.
Human handover, done right
When the AI can't help or a customer asks for a human, tickets route to Slack or the unified support queue with the full conversation and product timeline attached. Atomic claim locks prevent two agents from replying at once. AI performance drilldowns track resolution rate and CSAT daily so you can tune training over time.